Delivery Across Australia
At The OEM Store, we make it easy to shop for quality refurbished technology, wherever you are in Australia.
We ship Australia-wide from our warehouse in Moorabbin, Melbourne. All orders are tracked, and devices are sent using a signature-required delivery service.
Shipping Options & Delivery Times
- FREE Standard Shipping: Free on all devices, including refurbished phones, laptops, tablets and smartwatches. Shipped via Australia Post, with an estimated delivery time of 2–6 business days from dispatch.
- Express Shipping – $14.95: Shipped via Australia Post Express, with an estimated delivery time of 1–3 business days from dispatch.
- Accessories-Only Orders – $9.95: Standard shipping is $9.95 when purchasing accessories separately. Standard shipping is free when accessories are purchased together with a device.
Important: Delivery timeframes are estimates provided by Australia Post and are calculated from the date your order is dispatched, not the date it is placed.
Delivery to regional Western Australia, the Northern Territory, Far North Queensland, Tasmania and other remote locations may take longer.
Delivery estimates are not guaranteed, as delays may occasionally occur due to carrier operations, weather, peak periods or other circumstances outside our control.
Free Local Pickup – Moorabbin, Melbourne
Prefer to collect your order in person? We offer local pickup from our Moorabbin warehouse.
Pickup Address:
The OEM Store
618 South Road
Moorabbin VIC 3189
Australia
Pickup Hours:
Monday to Friday
9:00 am – 5:00 pm
How Pickup Works
- Select Pick-up as your delivery option at checkout.
- Wait for your ready-for-collection confirmation email.
- Visit our Moorabbin warehouse during pickup hours.
- Bring your order confirmation and a valid photo ID matching the name on the order.
Please do not arrive before receiving your ready-for-collection email, as your order may not yet be prepared.
Pickup is unavailable on Victorian public holidays.
Order Processing & Dispatch
We aim to dispatch orders as quickly as possible.
- Orders placed before 2:00 pm Melbourne time on a business day: Dispatched the same business day.
- Orders placed after 2:00 pm Melbourne time: Dispatched the next business day.
- Orders placed on weekends or Victorian public holidays: Dispatched the next business day.
Melbourne time means Australian Eastern Standard Time (AEST) or Australian Eastern Daylight Time (AEDT), depending on the time of year.
Business days are Monday to Friday, excluding Victorian public holidays.
Device Testing & Quality Control
Before dispatch, every refurbished device undergoes our quality-control process, including:
- Hardware testing and functional checks
- Secure data erasure and preparation for the next owner
- Visual inspection against its advertised cosmetic grade
- Recording the device's IMEI or serial number against the order, where applicable
- Careful packaging to protect the device during transit
Once your order has been lodged with Australia Post, you will receive an email containing your tracking number.
Order Tracking
All shipped orders include tracking so you can follow your parcel from dispatch to delivery.
Your tracking number will be emailed to you once your parcel has been lodged with Australia Post.
You can track your delivery directly through the Australia Post tracking website.
Signature on Delivery & Safe Drop
For your security, all devices are shipped using a signature-required delivery service.
We do not authorise safe-drop or leave-in-a-safe-place delivery for devices, even if you have registered this as a preference with Australia Post.
If nobody is available to receive your parcel, Australia Post will generally arrange collection from a participating post office or another designated collection location.
Please follow the instructions provided by Australia Post to collect your parcel.
Changing Your Delivery Address
Please carefully check your shipping address before completing checkout.
If you need to change your delivery address, contact us immediately at support@theoemstore.com.au and include your order number.
We can only make address changes before an order has been dispatched.
Once a parcel has been lodged with Australia Post, redirection requests must generally be arranged through Australia Post and may not always be possible.
Lost, Missing or Delayed Parcels
Parcel Marked as Delivered but Not Received
If your parcel is marked as delivered but you have not received it, please contact us as soon as possible, preferably within 2 business days.
We will investigate the delivery with Australia Post and work with you to resolve the issue.
We may request confirmation of your delivery address or other relevant information to assist with the investigation.
Important: The 2-business-day notification period is a request to help us investigate promptly. It does not limit your rights under Australian Consumer Law.
Delayed Parcels
If your parcel has not arrived within the estimated delivery timeframe, please check the Australia Post tracking information and contact us if you require assistance.
We will help investigate unexpected delays and work towards an appropriate resolution.
Items Damaged During Delivery
We carefully package devices to reduce the risk of damage during transport.
If your parcel arrives damaged, please contact us promptly, preferably within 48 hours of delivery.
Where possible:
- Photograph the external packaging before opening it further.
- Take photographs of the damaged device and any visible damage.
- Keep the packaging and supplied accessories.
- Email support@theoemstore.com.au with your order number and photographs.
If a device has been damaged in transit, The OEM Store will arrange an appropriate remedy in accordance with your rights under Australian Consumer Law, including a repair, replacement or refund where applicable.
You do not need to pursue a claim directly against the courier to exercise your rights against us.
The 48-hour notification period helps us investigate transport damage efficiently. It does not restrict your statutory consumer rights.
International Shipping
We currently deliver within Australia only.
We do not offer international shipping. Orders with an overseas delivery address will be cancelled and refunded.
Shipping & Delivery Questions
If you have any questions about your order, shipping, delivery or collection, please contact our customer support team.
Email:
support@theoemstore.com.au
The OEM Store Pty Ltd
ABN: 58 644 666 973
618 South Road
Moorabbin VIC 3189
Australia
Our team aims to respond to email enquiries within 1 business day.
